SKeyes Center for Media and Cultural Freedom - Samir Kassir Foundation

The Road Ahead: Mapping Civil Society Responses to Disinformation

Wednesday , 05 May 2021

Civil society organizations (CSOs) play a central role in addressing disinformation’s growing impact on democracy. Given the vast scope of the global disinformation challenge, the landscape for CSOs working in this space has evolved rapidly in recent years. Established efforts to combat disinformation have incorporated the new challenges posed by social media into their agendas, while new initiatives have emerged to fill gaps in research, monitoring, and advocacy. The work of these organizations in the disinformation fight is critical for positively shaping policy making, improving platform responses, and enhancing citizen knowledge and engagement.

Yet, CSOs face ongoing challenges in this complex and fast-changing field. How has civil society grown in its understanding and response to the digital disinformation challenge and what should be done to further empower this work?


To acquire insights into these questions, this paper draws on two methods—a mapping exercise of civil society initiatives and a survey of leading CSOs working in this field. This approach reveals that CSOs bring a wide range of skill sets to the problem of digital disinformation. Some organizations focus on digital media literacy and education; others engage in advocacy and policy work. Another segment has developed expertise in fact-checking and verification. Other organizations have developed refined technical skills for extracting and analyzing data from social media platforms.


This research yielded several clear observations about the state of CSO responses to disinformation and, in turn, suggests several recommendations for paths forward.

  • Prioritize Skill Diffusion and Knowledge Transfer. Civil society organizations seeking funding for counter-disinformation initiatives should emphasize the importance of skill diffusion and knowledge-transfer initiatives. The siloed nature of disinformation research points to a growing need to blend technical expertise with deep cultural and political knowledge.
  • CSO researchers lack sufficient access to social media data. Survey respondents identified insufficient access to data as a challenge. Sometimes data are not made available to CSOs; in other instances, data are made available in formats that are not workable for meaningful research purposes. Unequal access to the data that private companies do provide can exacerbate regional inequities, and the nature of data sharing by social media platforms can unduly shape the space for inquiry by civil society and other researchers. Funders, platforms, and other key actors should develop approaches that provide
    more consistent, inclusive data access to CSOs.
  • Duplicative programming hampers innovation. CSOs drawing on similar tools, approaches, and techniques to meet similar goals pointed to three main factors preventing more specialized, innovative initiatives: lack of coordination, lack of specific expertise, and lack of flexible funding. Community building and collaboration among relevant organizations deserve more investment, as do initiatives that partner larger, established organizations with smaller or growing ones, or pool efforts, skill sets, and expertise to encourage diverse research by design rather than by coincidence.
  • Relationships with tech platforms vary across regions. Surveyed CSOs often held simultaneously skeptical and positive opinions about their relationships with social media companies. Some receive preferential access to data and even funding for their work (raising concerns about independence), while others report a lack of responsiveness from company representatives. In the Global South and Eastern Europe, many CSOs expressed concern that platforms failed to meaningfully engage with them on issues of critical concern.
  • More flexible funding and more diverse research are both necessary. To encourage greater platform accountability across varied geographic contexts, CSOs and their funders should draw on the perspectives of specific, under-analyzed communities.
  • Regional divides in capacity influence the types of responses pursued by CSOs. Technology-reliant and resource-intensive responses are more common in North America and, to a lesser extent, Europe, and CSO representatives in those regions are more likely to have backgrounds in technology, software engineering, or data analysis. By extension, they are less likely to have backgrounds in fields often traditionally associated with CSOs, such as human rights, law, or the social sciences. To bridge these gaps, funders should emphasize support that builds knowledge between technical experts, civil
    society, and journalism, with a particular emphasis on the Global South and smaller organizations working in underserved settings. The sphere devoted to combating disinformation must continue to evolve. Critical to this evolution will be civil society access to data, funding, and skills necessary for
    the next generation of disinformation responses. The strength of these responses will be integral to shoring up democracy at a time when society is becoming increasingly digital.

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